Terms and Conditions

Please note: You will be asked to sign a copy of these terms and conditions for our records.

  • Whilst every care is taken to ensure the safety of the dogs undergoing treatment- all dogs are still the responsibility of their owners.
  • Individual sessions must be paid for in full on the day of treatment prior to the session.
  • Sessions will be charged in full if an appointment is broken or cancelled without 24 hours notice.
  • Hydrotherapy treatment (both pool and aquatic treadmill) dogs will not be treated without the prior authorisation of their veterinary surgeon.
  • Please ensure your dogs vaccinations are up to date and bring their records with you on their initial assessment.
  • A surcharge of £60 will be made for dogs that foul the pool. This is to cover cost of draining and cleaning the pool, as we will have to cancel further treatments that day.
  • Sherwood Canine Hydrotherapy reserves the right to cancel any session; i.e. power failure, maintenance or illness.
  • Dogs with infections or contagious conditions will not be treated. Please cancel your appointment with at least 24 hours notice, or until their condition improves.
  • Sherwood Canine Hydrotherapy cannot be held responsible for damage or loss to vehicles or personal property, whilst on company premises.
  • Please wear sensible non slip soles during your visit, as the floors can be very slippery.
  • Splashing is common from the dogs and Staff!!
  • Owners are required to notify us if their dogs condition appears worse/ deteriorates, or if their vet advises to suspend or stop their treatment.
  • The length of swim initially may vary from only a few minutes to 20 minutes as your dog’s condition and fitness improves.
  • Dog’s MUST be kept on a lead at all times whilst on company premises.
  • It is the owner’s responsibility to clean up after your pet (bin and bags provided if needed).

Firstly a big THANK YOU for yesterday, Max had a lovely time with you both - the slobbery kisses and waggy stump might have given it away!

Perfect amount of swimming yesterday, he didn't have stiff joints last night after resting or this morning so your timing was absolutely spot on.

J Storer